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Delivery & Returns

Delivery

Prices displayed for items sent by courier are inclusive of both VAT and delivery. However an additional charge should be expected for delivery of large items to offshore addresses, Scotland, Highlands, Islands and Northern Ireland including postcodes DD, PH, IV, KW, HS, AB, PA, KA, ML, EH, KY, FK & G. This is subject to access for an articulated lorry. If access to your address is restricted please advise at the time of placing your order to allow for arrangement of a smaller delivery vehicle. Please note it is the customer’s responsibility to arrange for the tank to be offloaded from the delivery vehicle to the customer’s premises. Please allow up to 10 working days for delivery.

Our suppliers arrange delivery and so carriage charges may vary based on your postcode. If you are unsure of the carriage charge please Call us on 01722 714514 for a delivery quote. We try our best to make the checkout process as seamless as possible. However due to the vast diversity of products we offer we beg your understanding on the matter.

Returns

In accordance with United Kingdom and European law, customers have an unconditional right to cancel an order for a full refund from Southern Tank Services Ltd up to 14 days after the goods are received by you.

If a customer wishes to return an item and cancel an order with Southern Tank Services Ltd, just contact us within the period outlined above to arrange for the goods to be returned at cost to you. It is not Southern Tank Services Ltd.’s responsibility to pay for the return of your goods unless there is a fault see T&Cs for more information on faulty goods.

The cost of returning Bulky Goods such as Tanks is estimated to be expensive (in excess of £200). So, take care and diligence when ordering the correct product. Make sure to check Dimensions too!

It is the customer’s responsibility to ensure that good care is taken of the goods whilst in their possession and that they are returned to Southern Tank Services Ltd in a condition whereby they are fit for resale and are unused as determined by the Supplier. Please see our standard Terms & Conditions for further details.

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