Terms & Conditions

Terms & Conditions

All goods and services are sold by Tank Express Ltd (The Company) on the basis that the conditions printed below are incorporated in the contract and supersede all conditions of the buyers order or other conditions unless otherwise agreed between the Company and the buyer in writing and that no addition thereto or variation therein shall be made or implied unless so agreed.

No contractual obligation shall arise in respect of goods or services specified in any quotation made by the Company (whether or not such quotation is expressed to remain open for any specified period) until the buyer has placed an order for the goods or services and the Company has accepted that order in writing.

Unless otherwise agreed between the Company and the buyers in writing, all prices are based on the costs at the date of the Company’s quotation and may, at any time by notice in writing to the buyer, increase all or any of its prices for the goods or services and any contract work to reflect any increase in the cost to the Company of the materials, labour and other production costs and transport occurring between the said date and completion of delivery or works because of delay by the buyers in supplying to the Company sufficient information to enable it to proceed forthwith upon receipt of the buyers order.

All specifications, data and drawings supplied by the Company are approximate only and the descriptions and illustrations contained within the Company’s catalogues, circulars and other advertising matter are only a general indication of the type of goods and services offered and do not form part of the contract. The Company reserves the right in executing orders to include at its option uncatalogued improvements.

Any performance facts or figures given by the Company are based on its experience and are such as the Company expects to obtain on tests. The Company cannot accept liability if these figures are not obtained unless the Company specifically guarantees them in writing. The buyer assumes liability for the capacity and performance of the goods being sufficient and suitable for his purpose.

All goods supplied or works carried out at the request of the buyer, not included in the original order, will be additionally charged for at the Company’s current prices and rates.

At all times quotes for dispatch or completion shall be treated as estimates only and the Company shall not be liable in any manner whatsoever for a failure to comply therewith.

If the Company arranges to store any goods on the buyer’s behalf, at any time after notice has been given that such goods are ready for delivery, either at the Company’s premises or elsewhere, all expenses incurred for storage and insurance shall be charged to the buyer’s account.

Unless otherwise agreed between the Company and the buyer in writing, payment of the price and other charges is due in full upon the buyer’s receipt of invoice.

In all cases where the contract provides for delivery by instalments or part deliveries, each instalment or part delivery shall be deemed to be a separate contract, and cancellation of any one instalment or part delivery shall not void or affect contracts as the other instalments or part deliveries.

Until the price for all goods or services supplied (whether or not the goods are to be installed), together with all increased and additional charges if any, pursuant to these conditions, has been fully paid to the Company, the buyer shall remain a bailee only of such goods which shall remain the Company’s property. The Company is entitled at any time to terminate such bailment and retake possession of and remove any goods not fully paid for; pending complete payment, the buyer shall keep such goods insured to the full value and shall not sell, dispose of or part with possession thereof and shall indemnify the Company against any loss or injury thereto, howsoever arising.

The Company may, at its option, cancel or withhold all further deliveries under the contract in the event that any debt is due and payable to it by the buyer but is unpaid or in the event that the buyer, being an individual or firm, shall become bankrupt or being a Company, shall enter into liquidation or in the case of any such person, shall enter into an arrangement or composition with his or its creditors.

If any goods supplied by the Company are reported within twelve months of their receipt to be defective in material or workmanship and are found by the Company to be defective owing to faulty material or workmanship by the Company, the Company shall at its option either rectify the defects free of charge or replace the goods free of charge or credit the buyer with the invoice price of the goods or give the buyer a reasonable allowance on account of the defects.

Where the Company seeks to gain approval to carry out work from a relevant regulatory body no guarantee is written or implied that such approvals may be granted. It is the obligation of the buyer to assure himself that such approvals may be granted prior to the placing of any order with the Company. It is further the obligation of the buyer to keep informed all relevant regulatory bodies on the progress of works. If applicable, the buyer should at all times be aware of the conditions of his license to store Petroleum Spirit and ensure that he abides by the letter and the spirit of such license.

The Company is not responsible for any additional works which may become necessary in order to upgrade an existing petroleum installation to conform to current Petroleum or other relevant regulations as a result of an application for approval to carry out works being made on the buyer’s behalf by the Company. If instructed by the buyer to carry out such works the Company may charge in accordance with its current rates.

Where it is required by the buyer or proposed by the Company to reuse existing pipework or equipment it will be assumed that such pipework or equipment will be in a suitable condition to allow reuse. The Company may charge in accordance with its current rates to carry out any additional works which may become necessary if throughout the course of the works any such pipework or equipment prove unsuitable for further use. Any pressure test of the pipework or equipment undertaken is no guarantee of future suitability of use. The company will not be held liable for any loss or remediation caused by the subsequent failure of pipework and equipment.

Where it is required by the buyer or proposed by the Company to reuse existing equipment, cable, pipe ducting systems and electrical cable it will be assumed to be in a suitable condition to allow to reuse, and that it will be free from obstruction. The Company may charge in accordance with its current rates to carry out any additional works which may become necessary if throughout the course of the works any equipment, cable, pipe ducting systems and electrical cable proves unsuitable for further use.

During excavations, the Company can only accept responsibility for damage caused to existing underground services which have been clearly identified on a site drawing by the buyer and are located in the position indicated on such a drawing. The Company may charge in accordance with its current rates to carry out any additional works which may become necessary as a result of existing underground services being in a location other than as indicated on the site drawing supplied by the buyer. Any unknown underground obstacles encountered during excavations may affect schedule timing and plant required or make the proposed excavation impractical. The company will make this known in a timely manner and an alternative arrangement agreed in accordance with its current rates.

Where the buyer proposes to carry out part of the works either by himself or by his appointed contractor the Company reserves the right to charge in accordance with its current rates for any delay and time lost as a consequence of the works being not ready or unsuitable for the Company to proceed as a result of the buyer or his contractor not completing their part of the works by the agreed date or to a standard acceptable to the Company.

Where the company or buyer propose a temporary holding tank, the company will decide if a safe connection to the tank and any appliances can be made. Any temporary tank will remain the property of the company. No third party may fill or refill the temporary tank unless agreed by the company. A temporary tank is for emergency use and therefore may not conform to current buildings regulations. The company reserves the right to remove the temporary tank at any time. The company will not be held responsible for the loss or damage caused by unauthorised use or modification of the temporary tank during its intended use.

The Company’s prices are based on the assumption that its liability under any order is limited to the remedies set out in the foregoing conditions to the entire exclusion of any other remedy which, but for this condition, the buyer might have. Accordingly the Company gives no representation, condition, warranty or any other undertaking whether express or implied by statute, common law, custom or otherwise in relation to the contract or the goods or workmanship the subject of the contract or the performance and delivery of the contract, and every representation, condition, warranty or other undertaking in relation thereto whether express or implied by statute, common law, custom or otherwise and whether made or given before or after the date of the order or acceptance thereof hereby excluded for all purposes. Save as provided in the foregoing conditions, the Company shall be under no liability of any sort (howsoever arising) and shall not in any circumstances be liable for any damage, injury, direct or consequential or other loss of profits or costs charges and expenses, howsoever arising.

If at any time in question, dispute or difference whatsoever shall arise between the buyer and the Company upon or in relation to or in connection with the supply or installation of the goods or the services provided, either the buyer or the Company may give to the other notice in writing of the existence of such question, dispute or difference and the same shall be referred to the arbitration of a person to be mutually agreed upon. The arbitration shall be in accordance with the Arbitration Act 1950 or any statutory modification or re-enactment thereof for the time being in force.

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Southern Tank Services Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Furthermore, If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

The Customer shall not set-off any claim he may have against any party against any amount he is required to pay nor shall he exert any lien unless such counter claims or liens are recognised by the Company or have been declared to be legally effective by a Court Order.

These conditions and any contract made in accordance therewith shall be construed and take effect in accordance with English Laws and any such contract shall be deemed to have been made in England.

The Company will only use the buyer’s personal information for the purpose of contacting the buyer. The buyer’s information will be kept on the company’s system for a period of 7 years, thereafter the company will securely dispose of the buyer’s information. During the time the company keeps the buyer’s information, it will be kept securely locked and only accessed on the occasion the buyer contacts the company and the buyer’s information is required. The buyer’s information will not be used for any other purpose other than described. Our privacy policy is compliant with current GDPR regulations. If you would like to see a copy of our privacy policy please ask.


Delivery Terms

There will be an additional charge for delivery of items to offshore addresses and outside uk mainland, and some remote areas,

Under these Circumstances please contact us for an updated quote on delivery before placing your order outside the UK Mainland, alternatively checkout and contact us then we can then discuss further payment where necessary – your purchase with us will be held and stock allocated. Thank You

This includes Scotland, Highlands, Islands, Northern Ireland and the Isle of Wight and Isle of Mann.

Postcodes including (but not limited to) DD, PH, IV, KW, HS, AB, PA, KA, ML, EH, KY, FK PO (PO – Isle of Wight) and G.

If access to the delivery address is restricted, please advise at the time of placing the order. This will allow us to arrange for a suitably sized delivery vehicle. It is the customer’s responsibility to arrange for the tank to be offloaded from the delivery vehicle to the customer’s premises. Please allow up to 10 working days for delivery.

Delivery is arranged by our suppliers at source, so carriage charges may vary based on your postcode. We will be happy to provide you with a delivery quote; just call us on 01722 714514.

Next Day Delivery is not Guaranteed outside of UK Mainland – Order Cut off for Qualifying next day delivery addresses is 3PM


Online Purchases Terms

Where the Customer is a consumer only, and the Customer wishes to cancel the Order or is unhappy with the Goods for any other reason after they are delivered, the Goods may be returned to us at your own cost.  You must notify us if you wish to return the item within 14 days of receiving your goods. Then the returned goods must be received within a further 14 calendar days (30 days for faulty/damaged goods). Following the expiry of this period, the Customer shall have no right to return the Goods.  The right to cancel does not apply to contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items (such as a tank or pump having been used with fuel).  Please advise us of your desire to return the goods so that the correct returns address and/or returns number can be provided to you.

Upon receipt of the returned Goods and providing the returned Goods are, in the Supplier´s reasonable opinion, unaltered and undamaged, the Supplier will refund the amount paid for the Goods less the shipping cost .

For BUSINESS Customers & Bespoke items; any refund will be less any Carriage and an administration fee of 20% + VAT of the total order value.

It is the customer’s responsibility to arrange and fund the return of any item(s).

Please note: In the case that you believe you have received a faulty item, please contact us on 01722-714514 for further assistance.